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Booking Policy

All clients will be required to leave a deposit to secure any appointment of 30 minutes or more. The booking fee is $25 for facial treatments and injectable services and $75 for laser services.

Cancellation Policy

Clients who cancel 24 hours or less before an appointment will forfeit any paid deposits and may be subject to a rebooking fee of $75. 

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Cancellations made 24 hours or more before a scheduled appointment will be processed without penalty.

Gift Card Terms and Return Policy

General Policy
Gift cards purchased online are non-refundable and cannot be exchanged for cash. We are not responsible for lost or stolen gift cards.

Purchase and Redemption

  • Gift cards can be purchased online and redeemed at our medical spa location.

  • Gift cards are valid for a limited time from the date of purchase, as stated on the card.

Returns and Exchanges

  • All gift card sales are final. No returns or exchanges are accepted.

  • If your gift card is damaged or not working, don't hesitate to get in touch with our customer service team for support.

Balance Inquiries

  • To check your gift card balance, contact our customer service team directly.

Responsibility

  • Gift cards are the responsibility of the purchaser and recipient.

  • We are not liable for any losses or damages resulting from the use or misuse of gift cards.

Policy Updates

  • We reserve the right to change this policy at any time without prior notice.

By purchasing a RefreshLKN gift card, you confirm that you have read, understood, and agreed to the terms above.

 

 

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Your Info Stays Safe with Us (HIPAA-Compliant)

We get it — sharing personal information can feel risky. That’s why at Refresh LKN, we handle your data with the same care we give our treatments.

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We collect only what’s needed to serve you well — your name, contact details, appointment information, and relevant health details for your treatments. All information is protected under the Health Insurance Portability and Accountability Act (HIPAA), which means your data is kept private, secure, and used only for your care and related administrative purposes.

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We don’t sell, rent, or share your personal information with anyone outside our trusted service partners who help us run our practice (like appointment systems or payment processors). Those partners are also required to protect your information under HIPAA rules.

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You’re always in control. If you’d like to review, update, or request removal of your information, just email us at info@refreshlkn.com — we’ll respond promptly and securely.

Josette M. Giuffrida, DNP, FNP-C

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